A little help
Good questions.
Straight answers.
Everything you might want to know before making your first mark.
Do I need an account?
No. You can upload a photo, write your words, explore objects and send an enquiry without creating an account.
Will AI change the person in my photo?
The current photo path uses local image processing to create an engraving-style preview. It does not send your photo to a generative AI service or invent a new face.
What makes a good photo?
Choose a sharp, well-lit image with the subject clearly visible. Large faces and clear contrast tend to be easier to interpret than tiny details. Crop away distractions in the creator; the studio will review what is feasible.
Can I use handwriting or a logo?
Yes. Upload a clear JPG, PNG or WebP image, up to 5 MB and 20 megapixels. Photograph handwriting straight-on with even lighting. You must have permission to use any artwork you submit.
Is the preview exactly how it will look?
No. It helps you judge the composition, placement and approximate material appearance. Grain, coating, surface texture and the engraving process affect the final result. The studio confirms these details with you.
What will my piece cost?
The creator shows the live price for your material, size and quantity, including standard one-face personalisation. Hostinger checkout shows delivery, taxes and the final total before you place the order.
How long will it take?
Production time depends on the piece and artwork. Ask the studio before paying if you have an essential deadline; a requested date is not a confirmed delivery promise.
Can I order gifts for a group?
Yes, you can enquire about multiple pieces. Use the quantity field for identical designs, or contact the studio for different names, artwork or a larger project.
Can I come back to my design?
Choose Save on this device in the creator. It stores the design and photo in that browser. Use Your saved draft to restore or delete it. It is not an account-based cloud backup.
Where does my photo go?
It stays in your browser while you explore. When you send an enquiry, the source image, proof and contact details are sent to the private studio inbox. Read the privacy page for more information.
Can I engrave glass or a bottle?
Glass and rotary objects are outside this online configurator for now. The current experience focuses on flat pieces.
How do I change or cancel an enquiry?
Use the contact form and include your enquiry reference. A general enquiry does not place an order. For checkout purchases, contact us immediately with the Hostinger order and Kothu design references; changes depend on whether production has started.
Something else on your mind?
Tell us what you’re thinking. We’ll help you work out the next step.
Contact the studio ↗